Refund policy
Powered by Purpose
At Barefoot Pivot, every decision reflects our deep respect for the earth, the materials, the makers, and your resources.
Because each garment is thoughtfully created one piece at a time—just for you—we operate on a made-to-order production model. This intentional process eliminates excess waste and honors the craftsmanship woven into every piece.
Please review our tailored Return, Exchange, and Production Policies below before finalizing your order.
Returns & Exchanges
- United States Orders: We do not offer cash or credit card refunds. However, we gladly accept domestic exchanges for Store Credit via a digital gift card (excluding original shipping fees). Your store credit remains valid for seven years.
- International Orders (Outside the U.S.): All sales are final. We are unable to accept international returns or exchanges due to global customs and shipping complexities.
Exchange Eligibility
To qualify for a U.S. exchange, your request must meet the following criteria:
- The exchange request must be initiated within 14 days of the delivery date.
- Garments must be in new, unworn, and unwashed condition.
To begin a domestic exchange, please email us at info@barefootpivot.com for step-by-step instructions. Please note that return shipping costs are the responsibility of the customer.
Our Guarantee: If We Made a Mistake
We stand behind the quality of our craftsmanship. If we made an error with your order, we will swiftly correct it at no cost to you.
Within 14 days of delivery, please email info@barefootpivot.com with a brief description and a photo of the issue. We will immediately provide a prepaid return shipping label and begin crafting your replacement garment.
Thank you for supporting thoughtful craftsmanship, intentional living, and Wearable Wisdom™.