Shipping policy

Please review our shipping and custom made-to-order production guidelines below:

Domestic & International Logistics
  • United States Shipping: Once crafted, domestic orders are passed to our fulfillment partner for shipping. You will receive an automated tracking number once your order is shipped. All domestic orders are eligible for our exchange-only policy within 14 days of delivery. 
  • International Shipping: Once crafted, your order is passed to our fulfillment partner for shipping. You will receive an automated tracking number the moment your package leaves the facility.  Due to global customs complexities, all international sales are final.
  • NOTE: International orders are shipped DDU (Delivered Duty Unpaid). Any local import duties, taxes, and customs fees are not collected at checkout and must be paid by the customer upon delivery. 


Production Timelines

Because our designs are custom-made only after an order is placed, your items require dedicated time to be brought to life:
  • Standard Orders: Please allow 10–14 business days for production before your order ships. 
  • Holiday Season (Nov 23–Dec 31): Please allow 14–18 business days for production due to high seasonal demand. 
Need It Sooner?
If you are purchasing a gift or your timeline does not allow for our custom made-to-order production windows, we invite you to consider a Barefoot Pivot Gift Card. It is a beautiful, meaningful way to share encouragement immediately, while allowing your recipient the joy of choosing the exact piece that speaks to them.